Serving banks, NBFCs, and financial institutions across India — with experienced leadership, scalable infrastructure, and an unwavering commitment to compliance.
Magus Solutions Pvt. Ltd. was founded by a leadership team with deep, hands-on expertise across collections operations, customer servicing, and large-scale business management for some of India's largest financial institutions.
While Magus is a growth-stage organisation, its foundations rest on decades of institutional knowledge — combining the discipline of seasoned professionals with a technology-enabled operating model built for performance and compliance at scale.
We serve as a long-term strategic partner delivering measurable recovery outcomes, superior customer connect, and full regulatory compliance.
Comprehensive, technology-enabled solutions built for institutional mandates — from early delinquency to late-stage recovery.
High-performance multilingual tele-calling across all delinquency buckets — SLA-based tracking, real-time dashboards, quality monitoring.
Omnichannel outreach via SMS, WhatsApp, IVR, and email — orchestrated to maximise customer connect and self-cure rates.
End-to-end NPA portfolio servicing — segmentation, roll-rate management, skip tracing, and recovery analytics.
Proactive pre-delinquency outreach to build payment discipline and maintain borrower relationships before deterioration.
Trained, verified field agents with GPS tracking, real-time visit logging, and full RBI field recovery guideline compliance.
Comprehensive MIS, exception reporting, audit-ready documentation, and regulatory frameworks built to institutional standards.
Purpose-built for large-volume mandates — with the technology, talent, and compliance framework institutions require.
SLA-aligned delivery with regional language capability, performance dashboards, and call quality audit protocols.
Senior professionals with direct experience managing large NPA portfolios at scheduled banks and NBFCs.
Active in Noida, Mumbai, and Bangalore — with structured processes for rapid, controlled expansion.
Predictive dialer, CRM, skip tracing, and real-time MIS — built around institutional collections workflows.
Core team with direct accountability for large NPA portfolios at India's leading financial institutions.
Noida, Mumbai, and Bangalore — with rapid scale-up infrastructure already in place.
Every process built around RBI, IBA, DPDP, and TRAI — not retrofitted after the fact.
Infrastructure built to handle significant volume increases with no degradation in service quality.
Retail, SME, and corporate loan collections for private and public sector banks.
Consumer finance, vehicle finance, gold loan, and MSME collections at scale.
BNPL, personal loan apps, and embedded finance collections.
Early and late-stage delinquency management for card portfolios.
Every system, process, and interaction at Magus is designed around regulatory requirements — built in, not bolted on. We operate as if auditors are always present.
Full adherence to Reserve Bank of India directives on collections conduct
MandatedIndian Banks' Association recovery agent guidelines in all SOPs
CertifiedCustomer data under India's Digital Personal Data Protection Act
CompliantRegistered and compliant tele-calling within TRAI's framework
RegisteredWe are in advanced discussions with multiple banks and digital lending platforms — fully operational and ready to commence mandates at scale.
Request Empanelment →For empanelment, institutional enquiries, or to discuss a collections mandate — our leadership team responds directly.
All empanelment documentation, background verification, and operational readiness materials are prepared and available on request. We respond within one business day.